FAQS
Questions about your Texas Lottery® Luck Zone Account
Q: How do I update my personal information that I submitted when I created my Luck Zone account?
A: Go to the Texas Lottery® Luck Zone and log in using the email address and password that you registered when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.
Q: What should I do if I can't remember my password?
A: Reset your Luck Zone account password.
Q: What should I do if I encounter a problem with the TINSELTOWN TAKEOVER™ Promotional Second-Chance Drawings website?
A: Click on Feedback to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem
Questions about Entries and Tickets
Q: Which scratch tickets are eligible for the TINSELTOWN TAKEOVER™ Promotional Second-Chance Drawings?
A: Any non-winning Texas Lottery Game #2293 CASH CELEBRATION! scratch ticket from the Texas Lottery may be entered into one (1) promotional second-chance drawing for a chance to win the TINSELTOWN TAKEOVER™ Promotional Second-Chance Trip Prize Drawing. One (1) ticket is required per entry.
Q: Can I enter the TINSELTOWN TAKEOVER™ Promotional Second-Chance Drawings more than one (1) time?
A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Texas Lottery® Game #2293 CASH CELEBRATION! scratch ticket that has not yet been submitted.
Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one (1) time.
Q: How can I be sure that my internet entry has been submitted?
A: When you submit an entry, a record of it appears at the bottom of your Enter Now page. If the entry is recorded there, you can be assured that it is in the system.
Q: Can I throw away my tickets after submitting them into the TINSELTOWN TAKEOVER™ Promotional Second-Chance Trip Prize Drawings?
A: Yes, you may dispose of tickets after verifying that your entry has been submitted.
Questions about Winners
Q: What are my chances of winning a prize in the TINSELTOWN TAKEOVER™ Promotional Second-Chance Drawings?
A: Your odds of winning are based on the total number of entries received for the Drawings, the total number of entries that you have submitted and the number of prizes being awarded.
Q: How will I be notified if I win a Trip Prize?
A: If you are a winner of a Trip Prize, the Texas Lottery Commission (TLC) will send you a letter and claim form to the address in your Luck Zone Account. Imagine Experience will contact the winners within ten (10) business days after their claim is approved by the Texas Lottery.
Q: What happens if the TINSELTOWN TAKEOVER™ event needs to be rescheduled due to unforeseen circumstances?
A: Alternate TINSELTOWN TAKEOVER™ dates will be aligned with the awards show.
Q: How are federal withholding taxes reported and calculated:
A: For Trip Prize Drawings, the Texas Lottery will report a winner of a lottery prize to the IRS once the prize has been claimed, as required under federal law. For U.S. citizens, the federal government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more and if the winnings are at least 300 times the amount of the per board wager, or the winnings are subject to federal income tax withholding (winnings greater than $5,000).
The tax withholding rate is 24% for winnings, less the wager, that are greater than $5,000. Prize withholdings are calculated on the total amount of gross proceeds (the amount of winnings minus the amount wagered).
If you have questions regarding the tax consequences of winning any Texas Lottery game, including a promotional second-chance drawing, we recommend that you consult with your own accountant or tax advisor. Once a claim is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.
Q: Can I change my mind and turn down the Trip Prize?
A: You have the option not to claim the Trip Prize you have won. In that case the Trip Prize will be awarded to an alternate entry. Once you submit a Promotional 2nd Chance Claim Form and it is approved, the Trip Prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.